Return & Refund Policy

At Fagita, we strive to provide high-quality products and exceptional service to our customers. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy.

Returns

We offer a 26-day return policy for all our products. If you are not completely satisfied with your purchase, you may return it within 26 days of the delivery date. To initiate a return, please contact our support team via email at [email protected]. They will guide you through the return process and provide you with further instructions.

Return Process

Returning an item is simple and straightforward. Please follow the steps below to initiate the return process:

  1. Contact Customer Service: Reach out to our customer service team to inform them of your intention to return an item via [email protected] with your order number and the reason for the return.
  2. Receive Return Instructions: Once we’ve confirmed your eligibility for a return, we will provide you with detailed instructions on how to proceed. This may include information on packaging your item securely and selecting a shipping method.
  3. Ship the Item: Repack the product in the original packing materials used for shipping. We will issue a return label for you to send us back your product at 1014 21st Ave, Scottsbluff, NE 69361, USA.
  4. Return Shipping Costs: Customers are responsible for the cost of return shipping. These costs are non-refundable.

Refunds

Once your return is received and inspected, we will process your refund. Please note that refunds may take up to 6-8 days to be processed and credited back to the original payment method used for the purchase. We appreciate your patience during this period.

Eligibility for Returns and Refunds

We accept returns and offer refunds under the following circumstances:

Change of Mind: If you wish to return an item for any other reason, please contact us within 26 days of receiving your order. The item must be in its original condition and packaging to be eligible for a refund.

Defective or Damaged Items: If you receive an item that is defective or damaged, please contact us via email at [email protected]. We will provide instructions for returning the item and issuing a refund or replacement.

Incorrect Items: If the product design, size, or material does not match what you ordered, or the product delivered differs from the description or the original product please notify us promptly by email at [email protected]. We will arrange for the return of the incorrect item and send you the correct product.

Conditions for Returning Products:

  • Items must not be used or washed.
  • Products that have been altered in any way from their original condition are not eligible for return.
  • Items must be returned with their original tags still attached.
  • Returns will not be accepted if the item differs from the original state due to reasons not caused by us.

Cancellations

If you wish to cancel an order, please contact our support team as soon as possible via email at [email protected]. We will do our best to accommodate your request, provided the order has not already been shipped.

Final Sale Items

Please note that certain items may be marked as “Final Sale,” indicating that they cannot be returned or refunded. We advise reviewing the product description or contacting our support team prior to purchasing any final sale items to avoid any inconvenience.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our support team. You can reach us via email at [email protected]. We are here to assist you and ensure your satisfaction.